Frequently Asked Questions

Orders & Shipping

How long does it take to receive my order?

Every bag of coffee is custom roasted after your order is placed. Orders are typically processed and shipped within 2–5 business days, with delivery taking an additional 1–5 business days. This ensures your coffee arrives at peak freshness — worth the wait!

What carriers do you use?

We ship via USPS, UPS, and FedEx. The carrier is selected based on what is best for your specific order.

Can I get expedited shipping?

Expedited shipping is not available. Because every order is freshly roasted to order, the total time to delivery is as much about the roasting process as it is about shipping. We believe the freshness is worth it.

Can I change or cancel my order after placing it?

Because your coffee is roasted to order and processing begins immediately, changes must be requested as soon as possible after ordering. Once an order has been fulfilled, it cannot be modified. Please contact us right away if you need to make a change.

Do you ship internationally?

International shipping is available, however please be aware that international shipping can be slow and expensive, and international orders cannot be guaranteed for delivery. Customs fees and duties are not included in the shipping cost.

Returns & Issues

What is your return policy?

Because coffee is a perishable product, we do not accept returns. However, we are committed to making things right if something goes wrong.

What if there is an issue with my order?

We handle order issues on a case-by-case basis:

• If we made an error (wrong grind, wrong product, etc.) — We will replace your order and cover all costs, including shipping. Just contact us and we will expedite a replacement.
• If there is a carrier issue (damaged, lost, or stolen package) — We will work with you to make it right. We cover the cost of the coffee (up to $25) and you cover the shipping on the replacement order.

Our goal is simple: if it’s our fault, we pay. If it’s a carrier issue, we split it to keep you happy.

How do I request a replacement order?

Please contact us through our Contact page with your order details and a description of the issue. We will respond promptly and work to get your replacement out as quickly as possible.

Subscriptions

How does the subscription work?

Choose your coffee, select your delivery frequency (weekly, bi-weekly, or monthly), and we’ll automatically send fresh coffee to your door on your schedule.

Can I pause or cancel my subscription?

Absolutely. You can pause, modify, or cancel your subscription at any time with no fees or penalties.

Can I change my coffee selection?

Yes! You can update your coffee selection before each shipment through your account portal.

Our Coffee

Where is your coffee sourced from?

We source carefully selected specialty coffees from multiple origins around the world, with a deep appreciation for Ethiopian coffee heritage — the birthplace of coffee.

How fresh is your coffee?

Every bag is roasted to order and shipped within days of roasting to ensure maximum freshness and flavor. Your coffee is created specifically for you.

What roast levels do you offer?

We currently offer Medium Roast, Dark Roast, and Single-Origin coffees, with more selections coming soon.

Still Have Questions?

We’re here to help. Reach out through our Contact page and we’ll get back to you within 1 business day.